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What is a 'Gap Site' in the Competitive Water Supply Market?

In Scotland's competitive water supply market, a 'gap site' refers to a property or business that has a water or waste water supply but does not currently have an active supplier. Essentially, it’s a site where the water services are being provided, but no company has been formally contracted to manage or invoice for those services. These gaps can arise when a business has not yet chosen a supplier after the market was deregulated, or if they have moved into a new property where the supplier has not been assigned.

Why is this Important for Small Businesses?

As a small business owner in Scotland, it’s crucial to ensure that your water services are properly managed and invoiced. If your business is on a gap site, you might be unknowingly receiving services without having an official contract in place, which can lead to unexpected issues:

• Uncertainty in Billing: Without an active supplier, you may not receive regular invoices or accurate charges for the water services used.

• Potential for Backdated Charges: If your site is identified as a gap site, you could be billed retroactively for the water usage.

• Missed Opportunities for Cost Savings: By not having an active supplier, you miss out on the chance to shop around for competitive pricing and potentially reduce your water bills.

How Can You Avoid or Resolve a Gap Site?

To ensure that your business is not impacted by being on a gap site, you should:

1. Choose a Licensed Supplier: Contact a licensed water supplier and set up a contract for both water and wastewater services. This will ensure your water services are fully covered and that you're billed accurately.

2. Regularly Review Your Water Supplier: The competitive water market in Scotland means that you can switch suppliers to find better rates or service terms. Keeping an eye on market offers can help you secure the best deal for your business.

3. Check Your Site’s Status: If you’re unsure whether your business is on a gap site, you can check with the market regulator or your current water supplier for confirmation. If your site is classified as a gap site, it’s important to take action to avoid any disruptions or unexpected costs.

Conclusion

A gap site is a situation where your water services are being provided without an active supplier contract. For small businesses, this can lead to billing issues, unexpected charges, and missed opportunities for savings. Take the time to review your water supply arrangement and ensure you’re working with a registered supplier for reliable, cost-effective service. If you're unsure about your current status, don't hesitate to reach out to a licensed supplier to discuss your options.

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