In Scotland? Compare mains water discounts of up to 41% and choose a water supplier online here today. You don't need a water bill as we can access your supply data from the Central Marketing Agency.
In England? You can switch though the discounts are not as high ( up to 20%). This is due to the smaller margins set between the wholesale and retail prices for the first 3 years (the Scottish market started the same way as the market was tested). However there are also benefits to switching supplier in terms of better customer service and consolidated billing too.
Wherever you are we'll compare prices from a range of suppliers to find you the best deal.
OFWAT Update: After just a week in the new competitive water market in England, almost 9,000 (8,876*) premises switched water supplier.
In addition to those who switched, many more contacted their existing water retailer to discuss and negotiate a better deal.
With some 20 water suppliers competing for business Cathryn Ross, Ofwat’s Chief Executive, said: “This is a really encouraging start – less than a week in and already we are seeing thousands of customers diving into the new water market. From multi-nationals to micro-businesses – customers are finding the deals that are right for them and they have the confidence to enter the market knowing there is strong oversight and effective protections in place.”
*Figure correct as at Friday 7 April 2017
Whether you have a supplier and meter or no meter or supplier yet, we can help. Our comparison service and friendly advice is completely FREE. Should you choose to switch we get a small fee from the winning supplier and it doesn't affect your price.
For instant prices click on your country flag. Alternatively fill in the enquiry form below.
Frequently Asked Questions About Water
How do I find out who my water supplier is?
Just call us on 08448 8448 55 and we should be able to tell you over the phone.
Do I have a water meter or not?
Again call us on 08448 8448 55 and we should be able to find out and tell you over the phone.
I've been contacted by my local water company and told to find a supplier..what do I do? No problem, click here and we'll get you sorted.
What is a SPID? A SPID stands for Supply Point ID. If you have a water supplier it should be printed on the bill. If you also pay for waste water, drainage etc. you will also have a second number relating to the waste on your bill ( usually its just the last 3 digits/letters that are different from the Supply ID).
I don't have a water supplier for my business as yet, what should I do?
The chances are you are what's referred to as a "Gap Site". That basically means you're a non-household premises that is connected to the water network but not recorded as yet as being connected or having a supplier. If your premises is a Gap Site you are liable to pay water and waste charges from the date you were identified and registered as such. As with all other non-household customers, you can also choose your supplier by comparing rates above.
I don't have a water meter, how will I be charged?
You'll be charged based primarily on your business Rateable Value. We can give you best quotes by entering your details above. If your Rateable Value is high and your water usage is likely to be low ( for instance just staff toilets and sink etc.) it will probably be cheaper longer term to install a meter. Once you've selected a supplier and switched over the new supplier can arrange to install a meter which is normally free of charge.
I'm in dispute with our current water provider, can I still switch to another provider?
If there's an ongoing dispute or debt with the current water company they can object and block you from switching to another water/sewerage provider. If it's a dispute with a previous tenant make sure you send the water company proof of the change of tenancy to prove you are not liable for a previous tenants debt. However if your business has a debt/dispute with the current water supplier or if you signed a fixed term agreement with them and you're only part way through the contract, they can block you from switching or charge a termination fee.
My water supplier seems to have changed without my consent?
If you're in England then various suppliers took over the customer accounts in certain areas after April 2017. That means the brand on your bills may have changed but you haven't signed a contract so you are free to compare water & waste suppliers and choose a new deal. You should see improvements in price, customer service and if you used to have separate suppliers of water and drainage you can have combined water and waste charges on one bill.
I'm not happy with my Scottish Water Supplier..what can I do?
You find some advice on where to start here.
What does a Pseudo Meter mean ?
A pseudo SPID or pseudo meter is not a real meter or a SPID number. When there is a sewerage only supply in a premises it will have a pseudo SPID for water services. This is basically a placeholder that the data systems use to calculate charges and billing. It only exists so that the CMA ( Central Marketing Agency) can use it to say how much water is going into a premises to calculate how much is coming out. If a customer has a pseudo SPID it means they do not get water from a mains supply. A Pseudo meter is where the customer has advised Scottish Water of the actual usage distribution at the site. For example the property is part residential and we know that the usage to the residential is approximately 10% of the overall usage to the property - a pseduo meter will be allocated to remove the residential charges from the non-domestic property bill. It isn't a real meter but more a calculation to make sure charges are allocated fairly to a customer. The sewerage will continue to be unmeasurable but can still be subject to reassessment if a customer request this service. The Market code defines the above as: "Pseudo Meter" a notional meter established at a Supply Point for Water Services or Pseudo Water Services Supply Point to facilitate the application of Re-Assessed Charges. "Pseudo Water Services Supply Point" or "Pseudo WS Supply Point" a notional Supply Point for Water Services established in order to support a Private Meter or a Pseudo Meter at a Sewerage Services Supply Point and which is not supplied with Water Services by Scottish Water. Each Pseudo Water Services Supply Point shall exist and be maintained only whilst it relates to a Private Meter, or to a Pseudo Meter at a related Sewerage Services Supply Point that is supplied with Water Services either: examples provided by the CMA of when a Pseudo meter would be used were: a.) Where it was too expensive to have a meter installed, but the customer has a large property and calculating the bill by Rateable Value isn't accuracte to how much water is actually used. b.) Where a customer has an identical premises next door and water usage can be assumed to be the same as theirs. Their pseudo meter would be associated with that meter and the charges copied to the other customer's bill. This is often used in expensive or impossible to meter properties. Whenever you see comments advising that Scottish Water have submitted/provided a ‘banding offer’ this refers to a PSEUDO meter. The Yve on PSEUDO meters are split into groups: -
Group 1 – 10m3 per annum
Group 2 – 60m3 per annum
See how simple it is to use our free online service to compare the best offers on mains water rates.
Will the Business Rates re-assessments affect me?
In Scotland yes as some of your water and waste billing charges are calculated using your property Rateable Value. If your Rateable Value is up then unfortunately your water bill will go up too. This is especially true if you are on an un-metered supply at the moment as more of your bill is made up of charges calculated using your business rateable value. You may want to consider getting a meter installed to minimise the cost implications. For those businesses in Scotland lucky enough to have been re-assessed downwards then the reverse is true; you'll see a drop in your water/waste bill too.
The Scottish Government advised that from 01 April 2018, unmeasured water, sewerage and drainage charges will be calculated using the same rateable value (RV) as business rates. The changes have been designed to align the rateable value used for unmeasured water, sewerage and drainage charges with the value used to calculate business rates.
Historic RVs may have dated back to the property build date; last modification date; or 1995 Live RVs refers to the value most recently assigned by the Scottish Assessors Association (i.e. 2017 or later)
Changes are phased over three years to lessen the impact on businesses.
Each year 1/3 less of your charges will be based on the Historic RV (2017/18 rates) and 1/3 more will be based upon the new Live RV (2020/21 rates). In the majority of cases charges are lower or the same as they were before.There's more detailed information here.
How you are charged for water and waste services..
Meter based annual charge: This is an annual charge for your meter based on the meter size.
Volumetric charge: This charge is based on the volume of water you have used as measured by your meter. The amount charged per m3 depends on the annualised volume you use.
Sewerage Charges: This is an annual charge for the removal of waste, based on your meter size.
Meter based annual charge: This charge is based on the percentage of the volume of water passing
through your meter that is deemed to be returned to sewer. The amount charged per m3 depends on the annualised volume you use.
Rateable Value Charges: All customers who are connected to the public water and sewerage system are charged for the cost of collecting and treating rain water system are charged for the cost of collecting and treating rain water from their property. Charges are based on the rateable value (RV) of their property (March 2000 value unless there has been a reason for a reassessment since then).
Property Drainage Charges: Drainage charges are collected even if you are exempt from commercial rates.
Roads Drainage: As property drainage but covers a contribution to the public roads drainage system.
Estimated bills: Calculations are made based on the last actual meter reading and the current meter reading. In cases where no actual meter reading has been made within a billing period the charges will be based on an estimated reading. An adjustment will be made on the first bill after the next actual reading is made. Meters will normally be read every 6 months.
Discount: Any discounts offered are discretionary and are subject to terms of contract.
Most water services are zero rated (Z) but some are standard rate (S) or outside scope (O).
VAT on charges: VAT is chargeable at the standard rate on water charges for all business customers whose main business activity is within divisions 1
Standard Industrial Classifications
1. Energy and water supply industries
2. Extraction of minerals and ores other than fuels;
manufacture of metal, mineral products and chemicals
3. Metal goods, engineering and vehicle industries
4. Other manufacturing industries
Water charges for customers outwith these SICs are not liable for VAT.
VAT is only applicable on water charges. Waste water and drainage
charges have zero rated VAT liability.
The charges for all other services supplied by Business Stream have
standard rated VAT liability for all customers regardless of their SIC,
with the exception of infrastructure charges on new connections,
which are outside the scope of UK VAT.
Full details of the VAT guidelines for water and sewerage services can
be found in the HMRC Water and Sewage Services Reference Notice
701, which can be found on the HMRC website.
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